NOC & OMC-R Training
The objective of the NOC and OMC-R Training & Certification is to equip telecom professionals with the knowledge and skills to effectively monitor, manage, and optimize telecom networks. Participants will gain a deep understanding of Network Operations Center (NOC) functions, including incident detection, troubleshooting, and network performance monitoring, along with hands-on experience using industry-standard tools. Additionally, the training will cover Operations and Maintenance Center - Radio (OMC-R) fundamentals, enabling professionals to manage radio networks, configure systems, and implement proactive network optimization to ensure seamless operations and high network availability.
Code:
NES_SK_121
Duration: 80 Hrs / 8 Weeks /
Customized
Mode: Corporate (Instructor Led Online / Onsite), Individual (Instructor Led Online)
Module 1.1 - Introduction to Network Operations Center (NOC)
- Overview of NOC Functions: Role and responsibilities of a NOC in managing network infrastructure
- NOC Structure and Workflow: Daily operations, shift management, and team collaboration
- Interoperability, Identification, localization, Communication, Software Defined Assets
- Importance of NOC in Telecom and IT: Ensuring network availability, performance, and security
Module 1.2 - NOC Tools and Technologies
- Network Monitoring Tools: Introduction to key monitoring tools (e.g., SolarWinds, Nagios, PRTG)
- Fault Management Systems: Overview of systems used to detect, manage, and resolve network faults
- Performance Management Tools: Tools for monitoring key performance indicators (KPIs) such as latency, throughput, and uptime
- Ticketing and Incident Management Platforms: Using systems like ServiceNow, JIRA, or Remedy for incident tracking
Module 1.3 - Alarm Management and Incident Handling
- History and evolution of automation: Plants to Parts
- Types of Alarms: Critical, major, minor alarms, and their importance in NOC operations
- Alarm Prioritization and Response: How to prioritize alarms and manage response times based on severity
- Incident Management: Steps for handling network incidents from detection to resolution
- Escalation Procedures: Proper escalation paths for unresolved incidents or critical issues
Module 1.4 - Network Infrastructure and Protocols
- Network Architecture Overview: Introduction to key components like routers, switches, firewalls, and servers
- Key Network Protocols: Understanding IP, TCP/UDP, DNS, BGP, OSPF, and their importance in network communication
- WAN, LAN, and Data Center Networks: Monitoring and managing different types of network environments
- Introduction to Cloud and Virtualized Networks: Understanding NOC operations for cloud-based and virtualized infrastructure (e.g., AWS, Azure, SD-WAN)
Module 1.5 - Network Troubleshooting and Problem Resolution
- Root Cause Analysis (RCA): Systematic approach for identifying the root causes of network issues
- Troubleshooting Tools: Using ping, traceroute, packet captures, and network diagnostics to resolve problems
- Common Network Issues and Solutions: Addressing network latency, packet loss, routing loops, and downtime
- Performance Bottleneck Identification: Techniques to detect and resolve bandwidth or performance bottlenecks
Module 1.6 - Security in NOC Operations
- Network Security Basics: Understanding firewalls, VPNs, IDS/IPS systems, and their role in securing the network
- Security Monitoring: Tools and techniques for real-time security threat detection and management
- Handling Network Security Incidents: Steps to mitigate security threats like DDoS attacks, malware, and data breaches
- Compliance and Security Policies: Importance of adhering to security regulations (e.g., GDPR, PCI-DSS) in network operations
Module 1.7 - Performance and Capacity Management
- Network Performance KPIs: Monitoring and managing network performance indicators such as throughput, latency, jitter, and packet loss
- Capacity Planning: Ensuring network resources (e.g., bandwidth, processing power) meet current and future demands
- Traffic Analysis: Tools for analyzing network traffic patterns to identify bottlenecks or optimization opportunities
- Quality of Service (QoS) Management: Prioritizing traffic to ensure high availability for critical services
Module 1.8 - Automation and AI in NOC
- Introduction to NOC Automation: Benefits of automating repetitive tasks, such as alarm correlation, incident response, and fault resolution
- AI and Machine Learning in NOC: How AI/ML can help with predictive maintenance, anomaly detection, and proactive monitoring
- Self-Healing Networks: Concepts of automation in detecting and automatically resolving network issues
- Use Cases and Tools for NOC Automation: Examples of automation tools and platforms used in modern NOCs
Module 1.9 - Service Level Agreements (SLAs) and Reporting
- Understanding SLAs: Importance of meeting SLAs and how they affect business relationships
- Monitoring and Managing SLAs: Tools for tracking SLA adherence and generating reports on network performance
- Performance Reporting: Techniques for generating and analyzing network performance reports for internal teams and clients
- Handling SLA Violations: Steps to address and communicate SLA breaches and network outages
Module 1.10 - Disaster Recovery and Business Continuity
- Disaster Recovery Planning: Importance of having a robust disaster recovery plan for critical network components
- Business Continuity Management (BCM): Ensuring continuous network operations during outages or disasters
- Backup and Redundancy Strategies: Setting up backup paths and redundant systems to maintain service availability
- NOC’s Role in Crisis Situations: Handling large-scale outages, disaster scenarios, and recovery procedures
Module 1.11 - Customer Experience and Support in NOC
- Customer Complaint Handling: Responding to network-related customer complaints in a timely and efficient manner
- Monitoring Customer Experience Metrics: Using tools to measure customer satisfaction, service uptime, and response times
- Client Communication during Incidents: Best practices for communicating with clients and stakeholders during network incidents
- Managing Customer Expectations: How NOC operations contribute to maintaining high customer satisfaction
Module 2.1 - Introduction to OMC-R
- Overview of OMC-R: Purpose and role of OMC-R in telecom network operations
- OMC-R Architecture: Key components and how they interact with the radio access network (RAN)
- OMC-R Functions: Monitoring, fault management, configuration management, performance management
- OMC-R in Different Generations of Networks: 2G, 3G, 4G (LTE), and 5G overview and the evolving role of OMC-R
Module 2.2 - Network Elements Managed by OMC-R
- Radio Access Network (RAN) Components: Overview of Base Transceiver Station (BTS), NodeB, eNodeB, and gNodeB
- Core Network Elements Interaction: Understanding how OMC-R interacts with core elements (MSC, SGW, MME, etc.)
- Cell Sites Management: Role of OMC-R in managing base stations, antenna systems, and other site equipment
- Small Cells and HetNets in OMC-R: Managing heterogeneous and small cell deployments using OMC-R
Module 2.3 - Fault Management in OMC-R
- Alarm Monitoring and Categorization: Types of alarms (critical, major, minor) and how they are handled
- Fault Detection and Root Cause Analysis (RCA): Techniques to identify and resolve faults in the radio network
- Alarm Prioritization and Response: How to prioritize alarms and manage response times based on severity
- Incident Management and Escalation: Steps to manage incidents and escalate issues within the OMC framework
- Common Radio Network Issues: Interference, dropped calls, handover failures, and troubleshooting them via OMC-R
Module 2.4 - Configuration Management in OMC-R
- Parameter Configuration: Overview of configuring key parameters in the radio network (power, frequency, antenna settings)
- Automated vs Manual Configuration: Tools and methods for both automatic and manual configuration in OMC-R
- Cell Planning and Optimization: Role of OMC-R in cell parameter planning, frequency assignments, and cell handovers
- Configuration Backup and Restore: Procedures for backing up and restoring network configurations in OMC-R
Module 2.5 - Performance Management in OMC-R
- Key Performance Indicators (KPIs): Overview of radio network KPIs such as signal quality (RSRP, SINR), throughput, and latency
- Real-Time and Historical Performance Monitoring: Using OMC-R tools to monitor and analyze network performance
- Performance Reporting: Generating performance reports for network health checks, traffic analysis, and trend identification
- Network Optimization: Techniques for optimizing the radio network using OMC-R insights (e.g., power adjustments, antenna tilt)
Module 2.6 - Software and Firmware Management
- Remote Software Updates: Procedures for deploying software and firmware updates to network elements via OMC-R
- Software Version Management: Tracking and managing different software versions in the radio network
- Rollback and Recovery Procedures: Safeguards and procedures for rolling back updates if issues occur
Module 2.7 - Radio Network Planning and Expansion
- Capacity Planning: Using OMC-R tools to plan for network growth, capacity, and resource allocation
- New Site Integration: Adding new sites to the radio network, configuring parameters, and ensuring proper integration
- Frequency Reuse and Planning: Role of OMC-R in frequency planning and managing spectrum efficiency
Managing Cell Site Expansions: Procedures for expanding or upgrading existing sites for better coverage and capacity
Module 2.8 - Security Management in OMC-R
- OMC-R Security Functions: Implementing and managing security protocols within OMC-R (e.g., user access control, encryption)
- Security Threat Detection: Monitoring for potential security breaches or threats in the radio network
- Incident Response for Security Issues: Steps for managing security incidents and mitigating risks
- Audit Trails and Compliance: Maintaining logs and ensuring compliance with telecom security regulations
Module 2.9 - Energy Management in OMC-R
- Power Consumption Monitoring: Using OMC-R tools to monitor and manage the power consumption of radio sites
- Energy Saving Features: Configuring power-saving modes for low-traffic periods (sleep modes, energy-efficient base stations)
- Renewable Energy Integration: Managing sites powered by renewable energy (e.g., solar, wind) through OMC-R
Module 2.10 - OMC-R for 5G Networks
- Introduction to 5G RAN Architecture: Understanding new elements in 5G (e.g., gNB, beamforming, network slicing)
- OMC-R Challenges in 5G: Managing higher complexity, massive MIMO, and network densification
- Performance Management for 5G: Monitoring and optimizing 5G-specific KPIs (e.g., latency, throughput, beam management)
- Network Slicing in 5G: Role of OMC-R in managing and monitoring network slices for different use cases
Module 2.11 - OMC-R Integration with SON (Self-Organizing Networks)
- Introduction to SON: Basic understanding of self-configuration, self-optimization, and self-healing functions in SON
- OMC-R and SON Interoperability: How OMC-R works with SON to automate radio network management tasks
- Use Cases of SON with OMC-R: Automating cell configuration, load balancing, and interference management