NES_SK_733 - Diploma in Telecom Revenue & Fraud Management (DTRFM)

Training program to develop skills in the field of Telecom Revenue & Fraud Management

Duration

60 Hrs / 4 Weeks / Customizednap

Modules Covered*

SECTION 1: WIRELESS NETWORK TECHNOLOGIES
MODULE 1: Introduction to Telephony
Telephony networks architecture and connectivity
Network types
Mobile networks (2G, 2.5G, 3G and beyond)
Introduction to call control and signaling
Advanced telephony services (service nodes, IN, CAMEL)
Introduction to NGN and VoIP networks
Probing of telephony networks (SS7 & IP probes)
CDR types
Data collection (mediation)
Introduction to interconnect
Introduction to roaming
Introduction to billing and rating
Introduction to the payments system
Introduction to the accounting system

Module 2: GSM TECHNOLGY
GSM Architecture
GSM Abis Interface
GSM Air Interface
GSM A Interface
GSM Call Scenario
GSM OSS/BSS

Module 3: UMTS TECHNOLOGY
UMTS Introduction
UMTS Architecture, Protocol Stack for Air Inteface & States
UMTS Core Network Overview
UMTS Protocol
UMTS Layer 1, Power Control
UMTS Procedures
UMTS OSS/BSS

MODULE 4: LTE TECHNOLOGY
LTE-EPS
EPS Network Architecture
LTE EPS Protocols
LTE PHY Layer Introduction
LTE Interfaces (S1 Interface Protocol, X2 Interface Protocol, S11, S5/S8, S10 Interface Procedures, IMS and End-to-End Signaling)
Interworking with 3GPP and non-3GPP networks
LTE–EPC
EPC Network Architecture
EPC Protocols
EPC Procedures
IMS Protocols
IMS Procedures & Services
Security In EPC & IMS
Policy and Charging Control in EPS and IMS
EPC Interworking with Other Networks

SECTION 2: TELECOM REVENUE ASSURANCE
MODULE 1: Introduction to RA
Why RA?
High-level RA market evolution, size, growth
RA technology, philosophy, methodology
RA lifecycle
RA operation process concepts
Identifying value chains (business streams)
Key Risk Areas (KRAs), measurements, alerts and KPIs
RA process controls
Brief introduction to RA standardization (TMF, GRAPA) – approaches and models

MODULE 2: Introduction to Data Analysis Techniques
Usage records data types
Other data sources (provisioning, transactions, invoices, free text)
Concepts of data loading
Considerations for data models and aggregations
Considerations for RA controls
Considerations for measurements, alerts and KPIs
Considerations for RA investigation cases
Dashboard considerations and types
Reports
RA approach (reactive versus proactive)

MODULE 3 : RA Processes
Introduction to RA domains & business processes and subprocesses
Order entry & provisioning
Products & packages management
Events generation and processing
Rating & billing
Payments & settlements
Third-parties management (service providers, dealers/shops, contents)
Accounting

SECTION 3: FRAUD MANAGEMENT
MODULE 1: Introduction to Fraud Management
What is Fraud?
Effects of Fraud on Telecom Operators
The Fraud Department

MODULE 2: Fraud Management Methods
Fraud Management Fundamentals
Fraud Management System (FMS) basics
Statistical analysis & data mining

MODULE 3: Fraud Types
Introduction to Fraud Types and Call Theft Fraud
Roaming Fraud
Interconnect and Bypass Fraud
Premium Rate Services (PRS) & Prepaid Fraud
Prepaid Fraud
VOIP and NGN Fraud
Content Fraud
Internal Fraud
Subscription and Dealer Fraud
Mobile Money Fraud

* You can design and customize your training based upon your requirements from above mentioned topics or ask our experts to do it for you

* Detailed training modules are available on request. Kindly fill the training enquiry form below

Training Mode

Instructor Lead Regular / Instructor Lead Online / Instructor Lead Part Time / Onsite (Corporate)

Training Schedule

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Training Fees

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