Nex-G Innovations

The Training Objective for the Network Operations Center (NOC) training program is to provide participants with the knowledge and skills required to effectively monitor, manage, and maintain network infrastructure, ensuring continuous availability, performance, and security. The program focuses on network monitoring tools, fault management, incident handling, performance optimization, and security protocols, equipping participants to respond to alarms, troubleshoot network issues, and manage customer service levels in real-time. By the end of the program, participants will be capable of operating in a NOC environment, addressing network incidents proactively and optimizing network performance for high service reliability.

Code: NES_SK_1289

Duration: 40 Hrs / 4 Weeks / Customized

Mode: Corporate (Instructor Led Online / Onsite), Individual (Instructor Led Online)

+91-8826900551

• Overview of NOC Functions: Role and responsibilities of a NOC in managing network infrastructure
• NOC Structure and Workflow: Daily operations, shift management, and team collaboration
• Interoperability, Identification, localization, Communication, Software Defined Assets
• Importance of NOC in Telecom and IT: Ensuring network availability, performance, and security

Module 2 - NOC Tools and Technologies

• Network Monitoring Tools: Introduction to key monitoring tools (e.g., SolarWinds, Nagios, PRTG)
• Fault Management Systems: Overview of systems used to detect, manage, and resolve network faults
• Performance Management Tools: Tools for monitoring key performance indicators (KPIs) such as latency, throughput, and uptime
• Ticketing and Incident Management Platforms: Using systems like ServiceNow, JIRA, or Remedy for incident tracking

Module 3 - Alarm Management and Incident Handling

• History and evolution of automation: Plants to Parts
• Types of Alarms: Critical, major, minor alarms, and their importance in NOC operations
• Alarm Prioritization and Response: How to prioritize alarms and manage response times based on severity
• Incident Management: Steps for handling network incidents from detection to resolution
• Escalation Procedures: Proper escalation paths for unresolved incidents or critical issues

Module 4 - Network Infrastructure and Protocols

• Network Architecture Overview: Introduction to key components like routers, switches, firewalls, and servers
• Key Network Protocols: Understanding IP, TCP/UDP, DNS, BGP, OSPF, and their importance in network communication
• WAN, LAN, and Data Center Networks: Monitoring and managing different types of network environments
• Introduction to Cloud and Virtualized Networks: Understanding NOC operations for cloud-based and virtualized infrastructure (e.g., AWS, Azure, SD-WAN)

Module 5 - Network Troubleshooting and Problem Resolution

• Root Cause Analysis (RCA): Systematic approach for identifying the root causes of network issues
• Troubleshooting Tools: Using ping, traceroute, packet captures, and network diagnostics to resolve problems
• Common Network Issues and Solutions: Addressing network latency, packet loss, routing loops, and downtime
• Performance Bottleneck Identification: Techniques to detect and resolve bandwidth or performance bottlenecks

Module 6 - Security in NOC Operations

• Network Security Basics: Understanding firewalls, VPNs, IDS/IPS systems, and their role in securing the network
• Security Monitoring: Tools and techniques for real-time security threat detection and management
• Handling Network Security Incidents: Steps to mitigate security threats like DDoS attacks, malware, and data breaches
• Compliance and Security Policies: Importance of adhering to security regulations (e.g., GDPR, PCI-DSS) in network operations

Module 7 - Performance and Capacity Management

• Network Performance KPIs: Monitoring and managing network performance indicators such as throughput, latency, jitter, and packet loss
• Capacity Planning: Ensuring network resources (e.g., bandwidth, processing power) meet current and future demands
• Traffic Analysis: Tools for analyzing network traffic patterns to identify bottlenecks or optimization opportunities
• Quality of Service (QoS) Management: Prioritizing traffic to ensure high availability for critical services

Module 8 - Automation and AI in NOC

• Introduction to NOC Automation: Benefits of automating repetitive tasks, such as alarm correlation, incident response, and fault resolution
• AI and Machine Learning in NOC: How AI/ML can help with predictive maintenance, anomaly detection, and proactive monitoring
• Self-Healing Networks: Concepts of automation in detecting and automatically resolving network issues
• Use Cases and Tools for NOC Automation: Examples of automation tools and platforms used in modern NOCs

Module 9 - Service Level Agreements (SLAs) and Reporting

• Understanding SLAs: Importance of meeting SLAs and how they affect business relationships
• Monitoring and Managing SLAs: Tools for tracking SLA adherence and generating reports on network performance
• Performance Reporting: Techniques for generating and analyzing network performance reports for internal teams and clients
• Handling SLA Violations: Steps to address and communicate SLA breaches and network outages

Module 10 - Disaster Recovery and Business Continuity

• Disaster Recovery Planning: Importance of having a robust disaster recovery plan for critical network components
• Business Continuity Management (BCM): Ensuring continuous network operations during outages or disasters
• Backup and Redundancy Strategies: Setting up backup paths and redundant systems to maintain service availability
• NOC’s Role in Crisis Situations: Handling large-scale outages, disaster scenarios, and recovery procedures

Module 11 - Customer Experience and Support in NOC

• Customer Complaint Handling: Responding to network-related customer complaints in a timely and efficient manner
• Monitoring Customer Experience Metrics: Using tools to measure customer satisfaction, service uptime, and response times
• Client Communication during Incidents: Best practices for communicating with clients and stakeholders during network incidents
• Managing Customer Expectations: How NOC operations contribute to maintaining high customer satisfaction