Nex-G Innovations

Nex-G Innovations

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Trending | All

Nex-G Innovations

eTOM Training: Mastering the Telecom Business Process Framework


The objective of the eTOM Training program is to provide participants with a comprehensive understanding of the Business Process Framework (eTOM) and its application in telecom operations. The training covers the various process areas, levels, and best practices for optimizing business processes within service providers.

Participants will learn how to effectively use eTOM for service management, operational efficiency, and strategic decision-making. This program is designed for telecom professionals, business analysts, and operations managers aiming to streamline processes and enhance the overall performance of telecom organizations.


Code: NES_SK_224

Duration: 40 Hrs / 4 Weeks Customized

Mode: Corporate (Instructor Led - Online / Offline / Onsite), Individual (Instructor Led - Online / Offline)

+91-8826900551

Module 1 - Introduction to eTOM

Module 2 - eTOM Framework and Structure

Module 3 - Service Lifecycle Management

Module 4 - Customer Relationship Management (CRM)

Module 5 - Resource Management and Operations

Module 6 - Supply Chain Management

Module 7 - Enterprise Management

Module 8 - Implementation and Customization

Module 9 - Case Studies and Practical Applications

Module 10 - Future Trends and Innovations

Module 11 - Professional Development and Certification

Module 12 - eTOM Evolution & ODA Framework Introduction

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