Nex-G Innovations

BSS/OSS Introduction

• Operation Support Systems (OSS)
• Business Support Systems (BSS)
• Teleco vs. Enterprise
• Telco vs. Cable/MSO
• Wireless SPs
• Current BSS/OSS Issues
• Legacy BSS/OSS Environment
• Next Generation BSS/OSS Market
• Next Generation BSS/OSS Architecture and Requirements
• Next Generation BSS/OSS Design
• Role of ITU-T/TMN/ETSI/ANSI/TMForum Standards
• BSS/OSS Integration
• Middleware and EAI
• Advanced Client-Server BSS/OSS Design Alternatives
• BSS/OSS and Interconnection Issues
• Overview of TOM, eTOM and NGOSS
• Optimizing End-to-End BSS/OSS Strategies
• Impact of new technologies and services on BSS/OSS

BSS/OSS ARCHITECTURE AND FRAMEWORK

• Business and Enterprise Management
• Service Creation and Delivery
• Customer Care Management
• Network Management
• Processes and Business Logic
• OSS/BSS Framework Components
• Service Orders
• Billing Mediation
• Rating
• Billing
• Network Operations Support
• Engineering and Planning
• Network Planning & Development
• Service and Network Provisioning
• Workflow Management
• Inventory Management
• Trouble/Repair Management
• Network Management
• Network Maintenance & Restoration
• Network Data Management
• Data is Key

BSS/OSS Functional Characteristics

• NGOSS and eTOM
• OSS Functional Characteristics and Components
• OAM&P Requirements
• Configuration Management
• Fault Management
• Performance Management
• Accounting Management
• Security Management
• New BSS/OSS Requirements Supporting Next Generation Networks

Applications and Typical Implementations

• Billing
• Customer care
• Provisioning
• Marketing and Sales Support
• Workforce Management
• Network Management
• Inbound Web-Based Gateways
• Outbound Gateways
• Interconnection
• Fraud Detection and Security
• Churn Management
• Emerging Technologies

Impact of New and Advanced Services

• DSL Services
• IP based Services
• VoIP
• IP VPNs
• MPLS/GMPLS
• Broadband
• Data Services
• Storage on Demand
• Videoconferencing
• MPLS VPN Services
• MPLS-TE and MPLS-TP
• OTN/DWDM
• Service Level Agreement (SLAs)
• Customer Self Provisioning
• Real-Time Access to Customer Data/Accounts
• Flow-Through Provisioning

Software Technology Trends

• BSS/OSS Implementation Alternatives
• Object-Oriented Programming Technologies
• New Management Platforms and Middleware
• Software Development Processes
• Next Generation Expert Systems
• Data Warehousing
• Enterprise Application Integration (EIA)

MAJOR DRIVERS FOR NEXT-GENERATION OSS and BSS

• BSS/OSS Infrastructure of Telcos and Enterprises
• BSS/OSS market trends
• Vital competitive elements for converged services
• Telcos and enterprises need new business systems to support the proliferation of services they will offer
• Convergence of telephony and broadband
• Competitive and converged marketplace
• Open-Billing solutions
• How to evaluate a potential BSS for converged services

BSS/OSS Interconnection and Integration

• Industry Approach
• Service Providers Profile
• Vendors Profile
• Open Interfaces
• Integration of Business and Systems Context
• Business Process Optimization
• Automation
• Workflow Enabled Management Application Integration
• Workflow Standardization
• Building Integrated OSS Infrastructure
• Integrated Platforms
• Business Agreements
• Information Agreements
• Catalyst Projects
• Implementing Workflow
• Interconnection Gateways
• BSS/OSS product solutions and vendors
• Immediate and future needs

BSS/OSS Processes

• Service Fulfillment
• Provisioning and Activation
• Flow-through Provisioning
• OSS Interconnection
• Engineering and Operations
• Requirements for Creating and Managing the Network
• Planning and Engineering
• Inventory
• Network Design and Provisioning
• Network Monitoring and Maintenance
• Network Data Mediation
• Requirements for Managing the Service Offerings
• Service Planning and Development
• Service Provisioning
• QoS Management
• Usage Rating
• Tariffing
• Billing and Formatting
• CRM
• Managing customer relationships
• Self-service shopping, provisioning, account maintenance, trouble reporting and billing applications.
• Increased flexibility in Billing platforms to accommodate credit and debit cards, prepaid services, gaming and others
• Customer’s ability to create and maintain customized service offerings
• Fraud
• Churn Management

Creating and Managing the Next Generation Services and the Networks

• Planning and Engineering
• QoS
• Inventory
• Network Design and Provisioning
• Network Monitoring and Maintenance
• Network Data Mediation
• Managing the Service Offerings
• Service Planning and Development
• Service Provisioning
• Service Quality Management
• Usage Rating
• CRM
• Creating and managing the network
• Managing the service offerings
• Managing customer relationships
• Designs on OSS Integration
• Incumbent concerns
• Integrate now, benefit later

Process Modeling Approach

• Operations Processes
• Fulfillment (F) Processes
• Assurance (A) Processes
• Billing (B) Processes
• Operations Support & Readiness (OSR) Processes
• Strategy, Infrastructure and Product Processes
• Enterprise Management Processes
• The eBusiness SP Enterprise
• eBusiness Environment
• eBusiness Strategy and Service Provider Business Models
• eBusiness Processes for Service Providers
• Business Process Frameworks

BSS/OSS Vendors

• Software Development Toolkit Providers
• Solution Providers
• Independent Software Vendors
• Market Position
• Products Offering
• Standards Compliance
• Strategy
• Strengths
• Weaknesses
• Assessments

TMForum (Telemanagement Forum) Overview

• TeleManagement Forum’s Telecom Operations Map
• Service Assurance Program
• Service Fulfillment Program
• Frameworx Architectural framework
• Business Process Framework (eTOM)
• Information Framework (SID)
• Application Framework (TAM)
• Integration Framework
• Architecture and standard interfaces