Nex-G Innovations

Telecom Billing - Training & Certification

Module 1: Introduction to Telecom Billing

• The service order process
• Mediation and message processing
• Rating and pricing
• Billing and collection - invoicing the customer
• Other uses for billing data
• Industry issues
• Mobile billing issues
• Customer care
• Billing mediation
• Telecom Billing Specifications

Module 2: Boundaries & Interfaces

• Defining the major areas of Billing Support Systems (BSS)
• The end-to-end generic billing process flow
• Interfacing and co-dependent critical systems OSS, finance...
• Key billing system information at the service provider, customer and account levels
• How the levels are linked to support billing processes

Module 3: The Service Order Process

• Acquiring customers and gathering their information
• Validation & accuracy checks
• Establishing services & billing accuracy
• Credit checking options
• Information security issues
• Taxation
• Data structures

Module 4: Mediation & Message Processing

• Defining the range of measured network events
• Voice Call; Page/Short Message Service; Data streams, etc.
• Explaining the key information required for each measured option
• Coordinating network changes with billing
• Audit procedures that ensure successful network changes
• Rating & Pricing
• Typical pricing concepts & data elements of billing
• Access-rental; usage; enhanced services; miscellaneous charges, etc
• Local toll and wireless boundaries
• A review of rating logic
• Packaged services
• Pre-paid services
• Regulatory and competitive issues

Module 5: Billing & Collection Invoicing The Customer

• Typical invoice formats and their content
• The bill as an effective marketing and collection tool
• The effects of inaccurate invoicing
• The problems, methods and costs of invoice distribution
• Overview of collection systems & collection agency considerations
• Leading approaches for Internet invoicing and payment processing

Module 6: Mobile & IP Billing Issues

• IP billing issues
• Roaming administration and settlement
• Global roaming
• Churn management
• Major account consolidation
• LTE Billing
• VoLTE & IMS Billing
• 5G Billing - eMBB, MMTC, URLLC
• 6G Billing
• Telecom Enterprise/SME Billing

Module 7: The End To End IP Billing Process

• IP revenue models
• Advertising
• Convergence
• IP mediation
• The new IP interfaces
• IPDR - Internet Protocol Detail Record: the organization, standards and specification
• Extraction and presentation of content
• Event record completion, repair and enhancement
• Quality and Grade of Service
• Recording, Monitoring, Billing, Compensation
• Interoperability between circuit switched and IP networks
• Rating
• By flat rate and usage
• By content/By volume/By access point name (APN) /By location / By revenue share
• Always on billing

Module 8: Wholesale / Interconnect Billing

• Introduction to Interconnection
• Interconnect Billing Process
• The Politics of Interconnect
• Evolution of Interconnect models
• The fundamental Interconnect components
• Implementation of an Interconnect billing system
• Development of Interconnect

Module 9: Case Studies

• Retail Telecom Billing Products
• Pre-paid Billing Products
• Interconnect Billing Products